Computer & IT Support Masterclass 2026 একটি practical ও career-focused course, যেখানে শিক্ষার্থীরা Computer Hardware, Software, Windows, Networking, Printer, Internet এবং IT Troubleshooting সম্পর্কে hands-on knowledge অর্জন করবে।

এই কোর্সে Computer-এর বিভিন্ন hardware component চেনা, PC assemble করা, Windows install ও configure করা, software ও driver setup, system maintenance, common computer problems diagnose করা এবং step-by-step troubleshooting শেখানো হবে।

এছাড়াও Basic Networking, Wi-Fi, Router, IP Address, Printer & Scanner Setup, Internet Troubleshooting, Data Backup, Cyber Security Basics এবং Remote IT Support সম্পর্কে practical ধারণা দেওয়া হবে।

কোর্সের মূল লক্ষ্য হলো শিক্ষার্থীদের এমনভাবে প্রস্তুত করা, যাতে তারা Office, Business, School, Training Center, IT Support এবং Freelancing/Remote Support-এর বিভিন্ন basic IT support কাজ confidently handle করতে পারে।

Practical Learning Workflow

Learn → Identify → Diagnose → Troubleshoot → Fix → Test → Verify → Document

Course Modules

Module 01 — Computer Fundamentals

• Computer-এর basic concepts
• Hardware vs Software
• Input & Output Devices
• CPU, RAM, HDD/SSD
• Motherboard ও Power Supply
• BIOS/UEFI basics
• File, Folder & Storage Management

Module 02 — Computer Hardware

• Desktop PC Components
• RAM Installation
• HDD/SSD Installation
• Motherboard Setup
• CPU & Cooling System
• Power Supply Installation
• Hardware Compatibility
• Hardware Problem Identification

Module 03 — PC Assembly & Maintenance

• Desktop PC assembling
• Component installation
• Cable management
• BIOS configuration
• Hardware testing
• Computer cleaning & maintenance
• Preventive maintenance checklist

Module 04 — Windows Installation & Configuration

• Windows installation
• Bootable USB তৈরি
• BIOS boot configuration
• Partition management
• Windows activation basics
• User account setup
• Windows settings configuration
• System update

Module 05 — Software & Driver Support

• Software installation
• Software uninstallation
• Driver installation
• Driver update
• Missing driver troubleshooting
• Application compatibility
• Common software errors
• Essential software setup

Module 06 — Computer Troubleshooting

• Slow computer troubleshooting
• Startup problems
• Boot failure
• System freezing
• Application crashes
• Windows errors
• Blue Screen basics
• Disk space problems
• Performance optimization

Module 07 — Windows System Management

• Task Manager
• Device Manager
• Disk Management
• Control Panel & Settings
• System Restore
• Startup applications
• Windows services basics
• Temporary files & cache management

Module 08 — Networking Fundamentals

• Networking basics
• LAN & WAN
• IP Address
• MAC Address
• DNS basics
• DHCP
• Router & Switch
• Network cables
• Basic network configuration

Module 09 — Wi-Fi & Internet Troubleshooting

• Wi-Fi setup
• Router configuration basics
• Internet connection problems
• IP conflict
• DNS troubleshooting
• Slow internet diagnosis
• Network adapter problems
• Basic connectivity testing

Module 10 — Printer & Scanner Support

• Printer installation
• Printer driver setup
• USB & Network Printer
• Default printer configuration
• Print queue problems
• Offline printer troubleshooting
• Scanner setup
• Common printer errors

Module 11 — Data Backup & Recovery Basics

• Data backup concepts
• Local backup
• External storage
• Cloud backup basics
• File recovery basics
• Deleted file recovery concepts
• Backup planning
• Data loss prevention

Module 12 — Computer Security Basics

• Antivirus & malware basics
• Windows Security
• Safe software installation
• Password security
• Phishing awareness
• Suspicious files & links
• Basic system protection
• Safe browsing practices

Module 13 — IT Support & Help Desk Skills

• IT support fundamentals
• User problem identification
• Ticketing basics
• Troubleshooting documentation
• Remote support concepts
• User communication
• Problem escalation
• Professional IT support workflow

Module 14 — Common Office IT Problems

• Computer not starting
• Internet not working
• Printer not printing
• Software not opening
• Windows slow
• Keyboard/mouse problems
• Monitor/display issues
• File and folder problems
• Basic office IT support scenarios

Module 15 — Advanced Troubleshooting Practice

• Problem diagnosis techniques
• Root cause identification
• Hardware vs software diagnosis
• Network troubleshooting
• Windows troubleshooting
• Step-by-step problem solving
• Real-world troubleshooting scenarios

Module 16 — Real-World IT Support Projects

• Complete Windows installation project
• PC maintenance project
• Software & driver setup
• Printer configuration
• Wi-Fi troubleshooting
• Network troubleshooting
• Slow PC optimization
• Complete IT support simulation

Module 17 — Career & Freelancing

• IT Support career roadmap
• Local IT Support opportunities
• Remote IT Support basics
• Freelancing opportunities
• IT Support service ideas
• Fiverr/Upwork basics
• Client communication
• Service pricing basics
• Portfolio development

Module 18 — Final Practical Project

শিক্ষার্থীরা একটি complete Computer & IT Support Troubleshooting Project সম্পন্ন করবে।

Hardware Check → Windows Setup → Driver Installation → Software Setup → Network Configuration → Troubleshooting → Security Check → Performance Optimization → Final Testing

Course Outcome

কোর্স শেষে শিক্ষার্থীরা Computer Hardware + Windows + Software + Networking + Printer + Internet + Troubleshooting + IT Support বিষয়ে practical foundation তৈরি করতে পারবে এবং entry-level IT Support কাজ, office support অথবা freelancing/remote support-এর জন্য নিজেদের প্রস্তুত করতে পারবে।